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Privacy Policy

Last updated: August 2026

1. Introduction

EasyAppoint ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our appointment scheduling platform, whether through our website or our iOS and Android applications.

EasyAppoint is a business tool. Much of the information in the Service is entered by studios about their own customers and staff. For that information the studio is the data controller and we act as a processor on their behalf; the studio remains responsible for having a lawful basis to enter it. For account and diagnostic data described below, we are the controller.

2. Information We Collect

Account Information:

• Name and email address
• Business/studio name
• Password (encrypted)

Business Data — entered by you about your customers and staff:

• Appointment records, including any notes or feedback you add
• Customer names, phone numbers and email addresses
• Employee names and email addresses
• Service and pricing data
• Revenue and expense records
• Knowledge base entries you create

Technical Data:

• IP address, browser or device type
• Usage patterns and logs

Diagnostic Data — from our mobile applications:

• Crash reports, including the error and the sequence of screens that preceded it
• Performance measurements, sampled from a small proportion of sessions

Diagnostic data is linked to your user ID and email address so that a fault can be traced back to the account that encountered it. It is used only to diagnose and fix problems, never for advertising or profiling.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process your subscription and payments
• Send important service notifications
• Provide customer support
• Diagnose crashes and improve reliability and performance
• Detect and prevent fraud or abuse

We do not use your information for advertising, and we do not track you across other companies' apps or websites.

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including:

• SSL/TLS encryption for all data transfers
• Encrypted database storage
• Regular security audits
• Access controls and authentication

5. Mobile Applications

Our iOS and Android apps request the following device permissions. Each is optional, and the rest of the app continues to work if you decline:

• Calendar: requested only when you tap "Add to calendar" on an appointment, so the event can be written to your device calendar. We read the list of calendars on your device solely to decide where to place the event. We do not read your existing calendar entries and no calendar data is sent to our servers.
• Notifications: used for appointment reminders, which appear 15 minutes before a booking. These reminders are scheduled by the app on your device. We do not operate a push notification server and do not receive a push token.

Your authentication token is held in the device's secure storage (Keychain on iOS, Keystore on Android) and is removed when you sign out.

6. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors: Paddle, for subscription billing
• Error monitoring: Sentry, which receives the crash and performance reports described above, including your user ID and email address
• Hosting providers: To deliver the Service
• Legal requirements: If required by law

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Export your data
• Delete your account and data
• Withdraw consent at any time

If you are a customer of a studio that uses EasyAppoint rather than an account holder, contact that studio directly — they control your records, and we will assist them in responding to your request.

8. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will remove your data within 30 days, except where retention is required by law. Diagnostic reports are retained for a shorter period and are deleted automatically.

9. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.

10. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children under 16. EasyAppoint is a tool for operating a business and accounts are issued to businesses, not to consumers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.

12. Contact Us

For privacy-related questions or requests, contact us at:

Email: [email protected]